Shipping policy

Return & Refund Policy

At OrthoCura, customer satisfaction is our top priority. We offer a 30-day return policy, allowing you 30 days after receiving your item to request a return or refund.

Return Eligibility To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all tags intact and in its original packaging. You will also need the receipt or proof of purchase.

How to Initiate a Return To start a return, please contact our support team at support@orthocura.shop. Once your return request is authorized, our team will provide you with full return instructions and the designated return shipping address for your region. Items sent back to us without prior return authorization will not be accepted.

Damaged, Defective, or Incorrect Items Please inspect your order upon arrival. If your product is damaged, defective, or if you received the wrong item, contact us immediately at support@orthocura.shop with a photograph or short video of the issue. We will review your submission and issue a free replacement or full refund without requiring you to ship the item back.

Exchanges The fastest way to exchange an item is to request a return for the product you have, and once approved, make a separate purchase for the replacement item.

European Union 14-Day Cancellation Right For orders shipped to the European Union, customers have the legal right to cancel or return their order within 14 days of delivery for any reason, provided the item is unused and in its original packaging.

Refund Processing Once your return is received or your claim is approved, your refund will be automatically processed to your original payment method within 5-12 business days. Please note that banks and credit card providers may take additional time to post the credit to your account.